A2:We use eco-friendly, premium-grade materials sourced from trusted global suppliers. Every product undergoes strict quality control and 100% testing before shipment to guarantee durability, safety, and performance. Q3. What certifications do your products have?
A3:Our products comply with international standards and hold CE, FCC, RoHS, ISO 9001, and BSCI certifications. Additional certifications are available upon request. Q4. Can I request a sample before bulk order?
A4:Yes, we provide free samples for evaluation. Customers only need to cover the shipping cost. Q5. What is your MOQ?
A5:Standard products: MOQ starts at 100 pieces (some items are available for trial orders). OEM orders: MOQ 1,000 pieces (custom packaging/logos). ODM projects: Flexible MOQ, subject to negotiation based on design complexity. Q6. What is your production lead time?
A6:Ready-made items: Shipped within 3-7 days. OEM orders: Samples in 5-7 days; bulk production in 15-25 days. ODM projects: Timeline confirmed after technical discussion. Q7. What is your warranty policy?
A7:All products come with a 12-month warranty. Defective items can be returned for free repair or replacement within the warranty period.